Country	Vehicles / accessories	Spare parts
Germany	5-7 working days*	up to 2 weeks
Austria	6-8 working days*	up to 2 weeks
France	7-14 working days*	up to 2 weeks
Belgium / Netherlands / Luxembourg	6-10 working days*	up to 2 weeks
Italy	7-14 working days*	up to 2 weeks
Sweden	8-12 working days*	up to 2 weeks

*Ausnahme: Individualprodukte benötigen ca. 2 Wochen zusätzliche Bearbeitungszeit.

Using the link below you can enter the type plate number of your vehicle, and a list will appear with all the spare parts available for it. Simply add the parts you need to your basket and order them directly.

You will find the type plate on the frame of your vehicle. If you cannot locate it or are unsure, our customer service will be glad to help.

Spare part management has been taken over by BMW. If you need a spare part for your BMW vehicle, please contact BMW directly.

To find the right vehicle for your child, three figures matter: age, height and inside leg length. 

With these details and our size guide you can determine the right model. The inside leg length is the most reliable figure — children of the same height can have legs of different lengths.

We recommend tightening the screw on the seat mounting. This compresses the frame slightly so the rear wheels can turn freely again.

If that does not help, please contact our customer service.

If the vehicle you want is not available at the moment, you can ask to be notified as soon as it is back in stock. Simply enter your email address on the product page.

As a rule we recommend keeping packaging and boxes until you are certain you want to keep the goods. 

You can request new return documents from our customer service at any time. Please state your order number.

PUKY vehicles are known for their high product quality, built on more than 65 years of experience in developing, engineering and manufacturing children's vehicles.

We grant a transferable ten-year guarantee on frame, fork and handlebar, provided the vehicle has been used as intended and maintained properly. The guarantee covers material and manufacturing defects. Wearing parts such as tyres, brake pads, grips and bearings are excluded.

To make a claim, please contact the specialist dealer where you bought the vehicle, or our customer service. Keep your proof of purchase.

Inside leg length is the key to the right balance bike or bicycle size.

Die Inside leg length, auch inside leg length oder Innenbeinlänge genannt, ist entscheidend für die optimale Sitzposition deines Kindes auf einem Laufrad oder Fahrrad. Sie muss im richtigen Verhältnis zur Sattelhöhe stehen. (Mehr dazu: Die richtige Laufradgröße / Die richtige Fahrradgröße)

Deshalb geben wir bei Puky Kinderlaufrädern und -fahrrädern passend zur Rahmengröße immer auch die empfohlene inside leg length an. So findest du schnell und einfach das passende Laufrad oder Fahrrad für your child.

Inside leg length in 3 Schritten messen

So einfach misst du die Inside leg length deines Kindes:

1. your child stellt sich mit Schuhen mit dem Rücken an eine Wand.
2. Zwischen den Beinen klemmt es ein Buch mit der waagerechten Oberkante im Schritt ein.
3. Messe mit einem Maßband oder Zollstock den Abstand von der Oberkante des Buchs bis zum Boden.

Der gemessene Wert in Zentimetern ist die Inside leg length oder inside leg length. Mit diesem Wert kannst du auf unserer Website die passende Größe für das Laufrad oder Fahrrad deines Kindes ermitteln.

We offer the following payment methods: 

Amazon Pay 
PayPal 
Credit card 
Klarna 
giropay 
Apple Pay 
EPS 
Payment in advance