Dear PUKY customer,

if you want to return the goods ordered in our consumer store, please proceed as follows (ATTENTION: Does not apply to dealer!!!!!)


Please fill out the provided delivery/return form completely and put it into the package.

2. Please always indicate which of the items below applies to your return.  
a) A parcel stamp is already enclosed with the parcel

Be sure to use this for the return shipment. Stick the parcel stamp clearly visible on the parcel and hand it in at the post office or in a parcel store.

b) No parcel stamp is enclosed with the parcel and it is a 24" youth bike.

Please order the return simply by e-mail to Please include your order number and the recipient's address. The goods will be collected from you with prior telephone notification

c) The package does not include a parcel stamp and it is NOT a 24" youth bike.

Please generate a parcel stamp under the link below. Simply print it out, stick it visibly on the parcel and hand it in at the post office or in a parcel store.

ATTENTION:Please enter your order number as customer reference, otherwise the processing will be delayed.

- For a return from Germany click >>here<<

- For a return from Austria click >>here<<


Returns from France, Belgium, the Netherlands, Luxembourg, Italy and Sweden are excluded from free return shipping and must be stamped in advance, otherwise acceptance is not possible.

The right of withdrawal does not apply to distance contracts for the delivery of customized products that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly customized to the personal needs of the consumer.

For the individual production of goods, the right of withdrawal is therefore excluded..

Please note our terms and conditions.