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Withdrawal

Right of withdrawal

You have the right to revoke this contract within fourteen days without giving reasons.

The withdrawal period shall be fourteen days from the date on which you or a third party other than the carrier designated by you took possession of the goods.

In order to exercise your right of withdrawal, you must return the ordered goods to us.
Please proceed as follows:
1. if your parcel is accompanied by a return note, please use it. Otherwise, please print out the return slip and always put it completely filled in in the package.
2. a) If your parcel already includes a parcel stamp, you must use this to return. Stick it on the parcel in a clearly visible and tear-proof way and hand it in at the post office.
b) If your parcel is not accompanied by a parcel stamp, and it is a 24" youth bike, simply order the return by e-mail to retoure@puky.de. Please state your order number and the recipient's address. The goods will be picked up at your place with prior notification by telephone.
c) If the package does not include a parcel stamp and it is not a 24" youth bike, you can generate a parcel stamp under the following link:
https://amsel.dpwn.net/abholportal/gw/lp/portal/keebike/customer/RpOrder.action?delivery=ReturnsCamp01
Print out this parcel stamp and stick it on the parcel so that it is clearly visible and tear-proof and bring it to the post office.

Consequences of revocation

If you revoke this Agreement, we shall reimburse you immediately and no later than fourteen days from the date on which we received notice of your revocation of this Agreement for all payments we have received from you, including delivery charges (other than additional charges arising from your choice of a method of delivery other than the cheapest standard delivery offered by us). We will use the same means of payment used by you in the original transaction for such refund, unless expressly agreed otherwise with you and in no event will you be charged for such refund. We may refuse to refund until we have received the Goods back or until you have provided evidence that you have returned the Goods, whichever is earlier. You shall return or deliver the Goods to us immediately and in any event no later than fourteen days from the date on which you notify us of the revocation of this Contract. This period shall be deemed to have been observed if you dispatch the goods before the expiry of the period of fourteen days.

You shall only be liable for any loss in value of the goods if such loss in value is due to handling of the goods which is not necessary for testing their condition, properties and functionality.

Note on the right of partial withdrawal

If you have a right of withdrawal with regard to your order and if you exercise this right after submitting your contractual statement with regard to part of your order, with the result that the threshold value stated by us would fall below the purchase price which you are not obliged to pay or which we are obliged to refund, we reserve the right to demand the proportionate shipping costs incurred from you for the remaining part of the order. This only applies, however, if we had already informed you of the shipping costs for the remaining part of the order before you submitted your declaration of contract or if you were able to easily calculate the corresponding shipping costs on the basis of our information before you submitted your declaration of contract