COVID-19: Current information
Current information about COVID-19:
What are the current delivery times?
Unfortunately, due to the corona situation, the delivery of your orders is currently delayed by 3-4 working days. On the one hand, this is due to the security regulations we have to comply with for the protection of our employees, on the other hand it is due to the extended delivery times of the parcel service. We ask for your patience and promise to do our best so that your kids can hold the eagerly awaited vehicles in their hands as soon as possible.
How can the customer service be reached?
Basically our customer service is available as usual. Due to the strong increase in requests, we ask for your patience and understanding that it sometimes takes a little longer until we can answer. In the interest of all of us, we ask you to desist from requests for delivery within the above mentioned current delivery period.
What about returns?
The extended delivery times naturally also have an influence on returns. But don't worry, your 14-day return policy covers the period from the day you receive the package until the day you send it back. It doesn't matter if your package arrives after the 14-day period.